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Pine Valley Recovery

Editorial

Our Promises to You

This page is Pine Valley Recovery's editorial policy, written as a set of plain-language commitments. Treatment-directory sites operate in a space where many of the biggest players rely on pay-for-placement arrangements that their users never see. We won't pretend that's not the norm; we'll just commit in writing to doing things differently.

What we promise about facility listings

  1. Our facility data comes from the federal government, not from facility marketing teams. The 21,568 treatment centers in our directory are drawn from SAMHSA's public Behavioral Health Treatment Services Locator. We sync that data quarterly.
  2. No facility paid to be in our directory. Listings are automatic from the federal dataset. Inclusion is not a recommendation and exclusion is not a warning — it just means the facility is or isn't in SAMHSA's file.
  3. No facility paid to rank higher. Ranking is by user-controlled filters (geography, level of care, insurance) — not by commercial relationship.
  4. When a listing is wrong, we fix it. Report an incorrect address, closed location, outdated phone number, or licensing change, and we update within 5 business days of verification.

What we promise about clinical content

  1. Every clinical claim has a source. When we say MAT reduces overdose mortality by X%, we cite the study. When we describe detox protocols, we cite the clinical guideline. No unsupported assertions.
  2. We don't invent certainty. Some questions in addiction medicine have settled answers; many don't. When the literature is divided, we say so — we don't force a conclusion to make the article sound more authoritative.
  3. Clinical content is reviewed by a clinician. An article about buprenorphine is reviewed by someone who prescribes it. An article about perinatal addiction is reviewed by someone practicing in that area. We won't publish a clinical guide reviewed only by a staff editor.
  4. We update when the evidence updates. When a major systematic review or federal guideline changes, we update the relevant articles and note the change.

What we promise about insurance and cost information

  1. Insurance coverage varies enormously by plan year, employer, and state. We can give you a framework and the regulatory backstop (ACA parity law, CMS Medicaid rules) — but we can't tell you exactly what your specific plan covers. We'll always say so.
  2. Cost ranges come from published sources (state Medicaid fee schedules, federal surveys, insurance industry averages). We won't invent "rehab costs $30,000" numbers designed to sound alarming.
  3. We'll name the hard parts. Out-of-network costs, deductibles, pre-authorization denials, parity-law violations — we cover them honestly rather than implying the system is simpler than it is.

What we promise about corrections and feedback

  1. Every correction is logged. When we fix something material — clinical claim, statistic, factual assertion — we note the date and what changed.
  2. We respond to reader correction requests within five business days. If your report requires verification, we'll tell you what we're checking.
  3. If you're a clinician and you think we got the medicine wrong, please tell us. Corrections from subject-matter experts take priority.

What we won't do

  • We won't publish "Top 10 Rehabs" rankings that are really paid placements.
  • We won't route your phone call to a single partner facility without telling you.
  • We won't publish clinical content written by AI without a named human clinician's review.
  • We won't use anonymous "testimonials" we can't verify.
  • We won't recommend a treatment modality that isn't supported by the peer-reviewed literature.
  • We won't simplify to the point of inaccuracy. If a decision is genuinely complex, we'll say it's complex.

How we stay in business

Pine Valley Recovery runs on an information-service revenue model. We do not accept payment from treatment facilities to influence content, rankings, or listings. When we link to external resources, those links are editorial unless explicitly marked otherwise. Our commercial arrangements are disclosed in site-wide documentation and don't influence what we publish.

Getting in touch

Correction requests, facility-data updates, editorial feedback, and story tips: use our contact form. Emergency help: 988 (crisis) or 1-800-662-HELP (SAMHSA, 24/7 treatment referral).